Encountering issues with projects or payments is a natural part of the client-contractor relationship. This article provides comprehensive guidance on how clients can request refunds and initiate disputes, ensuring fair and transparent resolution of issues on Contra.
Refunds Process
As a client, you may occasionally encounter situations where you need to request a refund for a project or payment. Here's an overview of the refund process on Contra:
Case-by-Case Basis: Refunds are handled on a case-by-case basis, taking into consideration various factors to ensure fairness for both parties involved.
Filing a Refund Request: To request a refund, you can file a refund request through Contra, providing details of the issue and any relevant evidence to support your claim.
Refunds can take 5-10 days to be processed from the day the refund was initiated. If you need payment assistance, please contact client.success@contra.com.
Dispute Assistance
In cases where disputes arise between clients and contractors, Contra provides a structured process for assisting with dispute conflicts. Here's how it works:
For any active project, you can request dispute assistance. Upon receiving a dispute request, Contra's support team will review the details provided by both parties and proceed with assisting to resolve the dispute. Disputes that fall outside the scope of Contra's dispute resolution process may be arbitrated by the parties involved.
Support and Assistance: You can reach out to Contra's support team at hello@contra.com for assistance with filing refund requests or initiating disputes. The support team is available to guide you through the process and ensure timely resolution of issues.
Cancellation Request
In cases where you and a contractor have mutually agreed to terminate a contract, there is the option to submit a cancellation request. Once a request is submitted, Contra support will reach out to both parties to ensure that any necessary refunds are processed. Cancellations made before a payment is submitted, will not require assistance from Contra support.
In conclusion, understanding the process for refunds and dispute resolution is essential for you to address issues effectively and maintain positive relationships with contractors on Contra.