Skip to main content
All CollectionsPayments
Troubleshooting Payment Issues
Troubleshooting Payment Issues
Client-Success avatar
Written by Client-Success
Updated over a week ago

As a client on Contra, encountering payment issues can disrupt the seamless flow of your project engagements. This article aims to provide comprehensive guidance on troubleshooting common payment issues, ensuring that you can address challenges promptly and continue your collaboration with confidence.

Common Payment Issues

You may encounter various payment issues, including but not limited to:

  • Failed Payment Attempts: Payments may fail due to reasons such as insufficient funds, incorrect card information, exceeded daily transaction limits, or unknown errors from the bank.

  • Declined Transactions: Transactions may be declined by your bank or financial institution for reasons such as suspected fraud, unusual activity, or insufficient funds.

  • Payment Processing Errors: Technical issues or errors during the payment processing stage, such as connectivity issues or server downtime, can lead to payment failures.

Troubleshooting Steps

When facing payment issues, you can take the following steps to troubleshoot and resolve them effectively:

  • Verify Card Information: Double-check the accuracy of your card details, including the card number, expiration date, CVV code, and billing address. Ensure that all information is entered correctly before proceeding with the payment.

  • Check Account Balance: Ensure that sufficient funds are available in your bank account or credit card to cover the transaction amount. Monitor your account balance and reconcile any discrepancies to prevent payment failures due to insufficient funds.

  • Review Transaction Limits: Check if your daily transaction limit set by your bank or financial institution has been exceeded. Adjust the limit if necessary or contact your bank to authorize the transaction.

  • Contact Support: If the issue persists despite performing the above steps, reach out to Contra's support team via email at client.success@contra.com. Provide detailed information about the error encountered, including any error messages or codes displayed during the payment process, to expedite the resolution.

In conclusion, troubleshooting payment issues is an essential skill for clients utilizing the Contra platform to engage with contractors. Remember, if you encounter any payment issues, don't hesitate to reach out to our support team for assistance at client.success@contra.com.

Did this answer your question?